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Newest Release of Siebel CRM Professional Edition Builds on Siebel's Momentum in SMB Market

Siebel CRM Professional Edition 7.8 Available Now

SAN MATEO, Calif.-October 3, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), a leading provider of customer-facing solutions, today announced the availability of Siebel CRM Professional Edition 7.8. The newest release of Siebel's on premise offerings for small and medium-sized businesses (SMBs) delivers customer relationship management (CRM) capabilities specifically designed to support the unique business requirements of SMBs.
This new release helps improve end user adoption through seamless integration with familiar desktop and Web applications. Siebel CRM Professional Edition 7.8 also provides cost-effective access to advanced call center functionality through integration with Siebel's hosted contact center and delivers built-in best practices to increase sales, service, and marketing effectiveness.

Best Web Hosting "The release of Siebel CRM Professional Edition 7.8 underscores Siebel's continued leadership in providing CRM solutions for small and medium-sized businesses," said Mark Engebretson, Director of IT Applications at Plumtree Software. "It expands the frontiers of what is possible for an SMB-specific CRM solution to deliver and does so in a manner that is affordable and appropriate for our IT capabilities. We are particularly excited about the new Siebel integration to Microsoft Outlook as it will allow us to increase the speed with which our employees can access important customer data and improve the quality of their decisions and interactions with customers."

One of the great benefits of Siebel CRM is that it can provide great flexibility and it can scale with your business as well. Whether you are a small business or a midsized business in the middle of a growth spurt, you’ll find Siebel CRM can still work and provide exactly what you need. There are a variety of different models of the Siebel CRM software available, so companies can pick the edition that offers the best tools for their business.

Top Web Hosting Siebel CRM Professional Edition 7.8 is the latest release of Siebel Systems' leading on premise CRM solution for SMBs. New features include:

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Web Hosting Companies * Siebel Connectors to Microsoft Exchange and Outlook-Siebel users are able to directly access and manage Siebel contacts, appointments, and tasks from Microsoft Outlook. Additionally, changes that are made to shared customer data in one application will be automatically synchronized with the other application. This high degree of integration increases the end user benefits of both Siebel and Outlook and ensures that employees have consistent information regardless of the system they use.
* Integration with Microsoft SharePoint-Siebel users can use Microsoft's portal technology to develop personalized microsites that include key sales and service information from Siebel. These sites can be used to improve employee productivity through more effective project management and team collaboration.
* Integration with Siebel Contact OnDemand-Siebel CRM Professional Edition 7.8 integrates with Siebel Contact OnDemand, a hosted contact center that provides telephone infrastructure and automated call routing. Now SMBs can access industry-leading contact center functionality without deploying additional hardware or software.
* Leading Help Desk Capabilities-Siebel CRM Professional Edition delivers a full solution for managing and administering internal IT support that adheres to IT Infrastructure Library (ITIL) standards.

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Web Site Design And Hosting "Siebel CRM Professional Edition 7.8 is designed for rapid end user adoption and can be deployed by SMBs that face budgetary and resource constraints," said Rob Reid, Group Vice President, SMB, Siebel Systems. "However, we've also been able to provide the deeper functionality that midsized businesses need to address more sophisticated sales, service, and marketing challenges. With Siebel CRM Professional Edition 7.8 we're combining the best that Siebel has to offer with other leading productivity tools such as Microsoft Outlook, Exchange, and SharePoint."

Today, for midsized and small business, there are a variety of different software options available, such as Siebel CRM and Prophet CRM software. However, when it comes to CRM options, some vendors, such as Siebel CRM are moving down in the market while there are other vendors, such as Avidian, and their Prophet software, that are moving up the ladder and bringing over more and more small and midsized businesses to their client base. So, you may be wondering, can you trust Siebel CRM or Prophet CRM software to provide you with the results you need Is the good reputation of Siebel CRM enough to win your business over or are you looking for more Well, let’s take a closer look at both Siebel CRM and Prophet CRM software, what they have to offer, and then which ones makes the best choice for small and midsized businesses today.

Email Web Hosting Siebel CRM Professional Edition continues to gain momentum in the marketplace-growing by 178 percent annually and gaining industry awards and recognition. Most recently, Siebel Systems was awarded a Midsize Enterprise Innovation Award by attendees at this year's Midsize Enterprise Summit, an event produced by Vision Events, a Gartner, Inc. (NYSE: IT and ITB) company. Siebel Systems also recently won CRM Magazine's 2005 Market Leaders Award for the Midmarket Suite CRM category.

notch features offered by Prophet that Siebel CRM just can’t match. Prophet has features that no program, including Siebel CRM, can match. The reporting features that Prophet offers gives you the ability to track your data in far more powerful ways then offered by Siebel CRM. Prophet reports can be customized to individuals, small groups, or company wide. Prophet offers formats such as aspx and PDF, ensuring you can share data with anyone. The sharing options that Prophet offers is another benefit over Siebel CRM. Prophet data can be shared via email, reporting, peer, and server sharing. Ensuring that everyone has the data they need when they need it is made easy with Prophet, adding another benefit over Siebel CRM.

Web Hosting Plans Siebel CRM Professional Edition 7.8 is available now. For additional information, please visit www.siebel.com/smb.
About Siebel CRM Solutions for Small and Medium-Sized Businesses

Web And Email Hosting Siebel Systems offers world-class solutions for midsized organizations, including both hosted and on premise offerings that embed best practices garnered from Siebel's experience working with the world's leading companies. For growing organizations seeking a complete, fast-to-deploy CRM offering, Siebel CRM OnDemand provides a hosted solution that requires no up-front investments in hardware or software and no additional maintenance, upgrade, or support costs. Siebel CRM OnDemand delivers unique capabilities such as powerful real-time and historical analytics, prebuilt contact center capabilities, and prebuilt industry-specific solutions. For midsized organizations that prefer to maintain control of their hardware and applications on-site, Siebel CRM Professional Edition delivers a leading software solution that provides extended CRM functionality with powerful customization and integration tools.
About Siebel Systems

Web Hosting Compare Siebel Systems is a leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3.4 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

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